The Truth About Working At Chick-Fil-A Revealed By Workers

The Truth About Working At Chick-Fil-A Revealed By Workers

What’s it really like to work for Chick-fil-A? Current and former Chick-fil-A employees from
all different levels in the organization have plenty to say when it comes to employment
with the company behind our favorite fried chicken sandwich. If you’ve been to Chick-fil-A more than once,
you’ve likely picked up on the fact that they don’t say you’re welcome when dealing with
customers. Instead, they say, “My pleasure.” It’s kind of their trademark. While definitely a trait that sets them apart
from other fast food employees, people who have spent time in the chicken trenches seem
to agree that the phrase quickly becomes part of your vocab. One former Chick-fil-A manager who claims
to have spent six years with the company revealed on Reddit that even three years after leaving,
they still found themselves saying the statement. Lexi Stroud, another former chicken-slinger
who spent two years with the business wrote about her experience on Odyssey. She said she, quote, “hated” having to use
the phrase, before adding just how much it wormed its way into her brain. She said, “Then it turned into the only way I would
respond to the phrase ‘thank you’ whether or not I was at work or just having a conversation
with friends. It took months to stop saying my pleasure
after I stopped working at Chick-fil-A.” Cell phones are firmly planted in modern society
and unfortunately, they’ve become an outlet for customer rudeness at restaurants. You’ve probably witnessed patrons allowing
a phone or text conversation to take precedence over interacting with a restaurant employee
who’s trying to take a food order. You may even have been guilty of it yourself. It’s become such a problem that even in 2006,
some restaurants were putting up signs asking customers to refrain from phone use. By 2018, it was a common rule at many restaurants. Chick-fil-A hasn’t resorted to that measure
yet, but some of their employees sure wish they would. “Brad, seven seconds, I’m grabbing you
by the collar, your face is in the deep fryer.” One employee confessed to Cosmopolitan: “That’s one of my biggest pet peeves when
I’m working […] They’re on their phone talking, and I’m like, ‘We can serve you down here!’ And … nothing. It’s like, ‘Hello? …Ma’am, we can serve you down here,’ but
then they’ll still be talking on their phone while I’m taking their order.” Perhaps we should all take note of this. If we want to continue to get hot nuggets
and friendly customer service, the least we could do is offer hardworking CFA employees
our undivided and full attention. “Mr. Zuckerberg, do I have your full attention?” “No.” In 2012, Chick-fil-A found itself under a
national media spotlight, not for its chicken, but because of interviews in which company
president Dan Cathy discussed his views on marriage. “I personally express a view of support
of the biblical definition of marriage.” The interviews followed on the heels of a
2011 report that the company had given money to organizations considered anti-gay by various
watchdog groups. Caught in the middle of it all were thousands
of store employees. Some workers were even harassed by angry customers. “I don’t believe corporations should be
giving me to…” “I’m uncomfortable that you’re videotaping
me right now.” “Totally understandable.” The entire controversy and its blowback put
employees in an uncomfortable position when all they wanted to do was serve up some waffle
fries. One employee said: “It was awkward […] I knew about what was
going on, but I didn’t know any details…” “This must be awkward for all of you.” Chick-fil-A’s conservative and religious foundation
is basically common knowledge at this point. When your restaurant is closed every Sunday
and is entangled in a national debate over same-sex marriage, people tend to stereotype
employees. Is that fair? Or course not, but hey, that’s human nature
for ya. There are multiple threads on Reddit’s Ask
Me Anything section with former Chick-fil-A employees and almost all of them have somebody
asking if everyone who works there is super religious or dislikes gay people. Those assumptions couldn’t be further from
the truth. One former manager said, “Personally I am pro-LGBT, and I’ve never
seen any instances of discrimination or anti-LGBT actions in my time at CFA.” Another former manager said nobody they worked
with, quote, “seemed like they were homophobic,” before adding: “Some employees we knew were openly gay.” Numerous other employees and former employees
on Reddit also said they had co-workers who were not religious. One employee even described themselves as
an atheist. So, while some CFA employees consider themselves
religious, that’s most certainly not the case for all CFA employees, and there’s nothing
that says it has to be. Sorry to burst your bubble, potential future
Chick-fil-A employees, but the job isn’t a free pass to a never-ending buffet of free
chicken and waffle fries. Many employees do seem to get a discount or
free meal on their shift, but the discount level seems to vary from store to store. It’s not just food-service employees that
don’t have access to unlimited chicken, the same goes for employees who work at the restaurant’s
Atlanta headquarters. Adrissha Wimberly, a Financial Return Consultant
with the company said in an interview: “I can’t walk into any Chick-fil-A restaurant,
flash my badge, and they’ll just toss a chicken sandwich across that counter.” This doesn’t mean employees don’t have friends
and family trying to constantly snag some free food, though. On the contrary, that seems to be a regular
thing. Development and Construction manager, Patrick
Davis said, “If you get a chance to work here, be prepared
to have your family members ask for Chick-fil-A coupons.” Hey, can you really blame a person for trying
to score a some free nuggets every now and then when they have an inside connection? We sure would! Chick-fil-A’s Polynesian sauce is one of
the establishment’s most popular condiments. Unfortunately, ordering the popular sauce
seems to be a point of challenge for many Chick-fil-A loyalists. Maybe it’s a lack of Pacific islanders in
middle America, but the word is throwing people off, much to the amusement of CFA employees. The list of substitute names seems to run
rather lengthy, according to former employee Lexi Stroud. She told Odyssey she recalled hearing customers
call it, quote, “paradise sauce” and, quote, “pol-ip-pone-sian.” People overall enjoy having a built-in day
off from work every week to do whatever tickles their fancy. CFA founder S. Truett Cathy was a devout Southern
Baptist and implemented the closed on Sundays policy that follows his Christian principles
from day one. The purpose was to give employees a day off
to worship or merely do whatever they wanted with the day. “I’m ready to party with the best of them.” The only time the company seems to ever deviate
from this is when the community is in times of need. CFA employees have volunteered to feed first
responders and volunteers following natural disasters and tragedies. They’ve also been known to fill hungry bellies
when natural disasters hit — and Mother Nature definitely doesn’t take off on Sundays. Employees are all for having the Sundays off
and what they do with that time seems to be a popular question. One employee on Reddit said sometimes they’ll
occasionally have team outings where the staff will hangout or management will buy them lunch. So even though we all go through chicken withdrawals
when Sunday morning rolls around, CFA stands by its reason to remain closed one day per
week. The company’s president, Dan Cathy, even
revealed that the rule will probably never change. “My brother and sister and I have signed
a covenant and agreement that our generation will continue to be closed on Sunday.” People love Chick-fil-A’s breakfast offerings,
and one employee told Cosmopolitan that the rest of the day isn’t exactly slow either. “Lunchtime gets really busy. From about 1 to 4, there’s a big rush. Then it picks up again from around 7 to 8.” Basically, you might get a few hours in the
dead of the afternoon where there isn’t a drive-thru line around the block — though
there probably is still a line, maybe just a shorter one. Standing on your feet, making milkshakes by
hand, and constantly taking orders isn’t just exhausting. One former manager said it was, quote, “the
most stressful job” they ever had and putting in 60-hour work weeks was needed to keep up
with store demands. If you’re still not convinced of just how
grueling the job can be, journalist Kathleen Elkins should set those doubts to rest. She spent one day shadowing the manager at
the chain’s Manhattan location. She said she didn’t expect the work day
to be easy, but she didn’t expect it to be as tiring and exhausting as it was. “By 10:30 a.m., after rolling biscuit dough,
frying chicken and assembling sandwiches, I was starting to peter out — and the lunch
rush hadn’t even started.” If you’re curious about just how busy the
employees at any Chick-fil-A restaurant are, consider this fact. The company makes more money per restaurant
than Starbucks, Subway, and the granddaddy of fast food, McDonald’s — combined! When you factor in that each restaurant hand-breads
every piece of fried chicken, has hand-spun milkshakes, and freshly prepares the lemonade,
it doesn’t take a genius to figure out that employees must be ready to juggle multiple
duties. In an interview with Cosmopolitan, one employee
said that multitasking was the most difficult thing to get down, but it was definitely a
vital skill. “…now I have the hang of it and I’m just
like, boom, boom, boom, boom, boom.” Former employee, Cameron Ford, spent her high
school years at the restaurant and reiterated this point saying, “if you aren’t good at multitasking, you will
quickly learn how to be better.” Taking orders and serving customers all while
trying to communicate with your fellow coworkers can certainly be both mentally and physically
demanding — or as Ford described it as, quote, “utter chaos.” “But you, you got hooked on disaster!” Just because not even Chick-fil-A’s corporate
employees have a special key to a secret vault of unlimited free chicken, that doesn’t mean
it’s all work without reward. If you happen to work at the restaurant chain’s
posh Atlanta headquarters, you will have access to some pretty nice office perks. You may not get your run at anything on the
menu, but employee Adrissha Wimberly said that lunch is provided daily. “Though chicken sandwiches are typically a
part of the daily menu selection, it is not always a Chick-fil-A centered lunch. It could be many different types of cuisine.” The company seems to realize that it can’t
just be feeding employees chicken sandwiches all the time without some sort of balance
— no matter how good they are. To offset the fried chicken lunches and delicious
milkshakes, employees have access to an on-site gym and other healthy lifestyle utilities. Wimberly added, “You can have a full body composition analysis
or get a personal trainer […] There is a nutritionist on site as well.” Protests, phone-obsessed customers, and crazy
lunch rushes aside, most Chick-fil-A employees at all levels seem to be happy with their
time spent at the company. Andrea Liu told The Tab, “I enjoyed my time working there because my
co-workers were fun people to be around and the customers were generally very friendly.” Liu started working there after her freshman
year of high school and said she enjoyed trying new food combinations with team members. She also said she could always count on her
coworkers to cheer her up if she had a bad customer interaction. Employees on the corporate side seem to back
up the company’s high-job satisfaction rate on websites like, where it has
nearly four out of five stars. Michael Lage, who has an MBA from Harvard,
left his job as a brand strategist at Facebook to join the company. Lage told Forbes that people asked why he
would leave Silicon Valley to, quote, “sell chicken” and he said it was all about the
company culture. “There is such a strong culture built on relationships
and valuing one another […] [It brings] out best in people, fulfilling leadership
potential, and great business performance.” Check out one of our newest videos right here! Plus, even more Mashed videos about your favorite
stuff are coming soon. Subscribe to our YouTube channel and hit the
bell so you don’t miss a single one.


  1. I used to work at the Chick fil a in Easton Town Center Ohio. These kids was sellin drugs in there, having there plugs come up there and drop shit off like df we still on the clock 😂😂 at least wait when you off like me !! A few of the kids cookin was eating and drinking milkshakes while makin the food. 💯💯🤷🏾‍♀️😂😂😂😂😂

  2. I have no complaints with the company. I don't buy often, they don't do pizzas, but, I often choose them over the others EXCEPT Checker's! Still, I like their food and customer service.

  3. when they talk about Chick fil A employees bringing out the best in people and building strong relationships, it really is like that. I've worked there for over a year and have honestly found a second home there.

  4. As an employee of Chickfila, I can proudly say that Chickfila is the best company to enter into the workforce with! I have learned so much working there and I am a completley different person because of it. We have learned to be understanding of ALL people because you never know what's going on in thier lives.

  5. Only thing I do not like about chick filay, they are not keeping the sabbath day, they keeping the pagan day Sunday, to not work, when Sunday is not the seventh day, Sunday is the first day of the week, the very day God commands you to work on, but on the seventh day thou shalt not do work. The seventh is on your calendar always has been the last day of the week, Saturday is the sabbath, the only true seventh day of the week, so why you working on Saturday, and not on Sunday? Chick filay is in agreement with the antichrist's who worship the sun. Who want every one to work on Saturday, and rest on Sunday, which is contrary to God's commands. shalom.

  6. Chick Fil A employees harrassed for something they didn't do? Those bullies should be arrested.
    Chick Fil A has amazing customer service. I accidentally dropped my waffle fries, and they gave me new fries for free.

  7. Tell me the cell phone problem is when ordering, not afterwards. At other fast food joints after getting tray and sitting down I like to get on phone and check the web, messages, mail, news, sports, etc. Especially at breakfast. Surely that is not frowned upon? Chick fil A does have free wi fi I assume?

  8. I work at Chic Fil A in the kitchen. Stressful asf when you have the whole resturant packed inside and the drive thru line going all the way through the parking lot. Its worse when your short people in the back. Its frustrating when you have a full screen of mega orders and your batch of chicken runs out and have to wait for the breader to make more. The Chic-Fil-A i work is kind of small and doesnt have two drive thrus. 😩

  9. Funny story though one time I saw the manager of my Chick Fil A at KFC, though, lmao. I gets he cant survive not having chicken everyday so he went to KFC, lmao

  10. Anybody who has worked at Chick Fil A, I just got hired there. Does anyone know how long it takes for you to get your uniforms ?

  11. Which fast food restuurant isnt busy during the days, I worked at a flags resturant where the rush starts at 12pm and doesnt end until 6pm when the water park begins to close

  12. I honestly don’t give a shit about the biblical shit as long as It doesn’t interfere with me getting my fucking French fries

  13. 2:40 yes it's so controversial to have and support the idea of a traditional christian notion of a marriage between a man and a women …. oh wait it's 2019 the age of woke, aka the age of regressive left, if you don't toll the leftist idea of "tolerance and acceptance" you're some sort of bigot.

  14. I like to live longer so I just make my own food on the stove or grill. no trans fat,all natural, slice my own tomatoes. IDK I try to reserve fast foods to a guilty pleasure maybe once a month. This is why Americans are fat. Very little fast foods in Europe.

  15. So wait, employees are NOT all religious, NOT anti gay, and some don’t even have a religion😃……. so your saying it’s like any other place of work just maybe nicer? Gotcha 🤦‍♂️

  16. Two things:

    One: I’ve always been a people person, and I’ve been raised all my life to serve others, no matter who it is, simply because it’s the right thing to do. Both my parents and grandparents have always lived that way and have taught me and my two siblings to live that way. I’m also a Member of the Church of Jesus Christ of Latter-Day Saints (or Mormon as anyone taking the time to read this probably knows it). I’ve also been working at the Chick-fil-A in my small town in Texas since it opened back in June of this year. Despite what the public believes about my religion and company I work for, I don’t hate anyone who’s homosexual or a part of the LGBTQ+ community. I know that everyone is a child of God and He loves every single one of us, and I don’t judge people based off of what they believe, I judge them based off of the kind of person they are. And you can ask both people who either work at Chick-fil-A or are Members of the Church of Jesus Christ of Latter-Day Saints or both, and they will almost always say the same thing. I know the marriage between man and woman is how it’s supposed to be, and I know that we are supposed to be the gender we are born as, because God doesn’t make mistakes, but that doesn’t mean I hate gays.

    And two: to anyone who is wondering whether they should apply to Chick-fil-A or not, I can honestly say you won’t find a better fast food company to work for. I love my boss and co-workers and I love the environment I get to work in. Guests are almost always nice, and it’s very easy to pick up everything very quickly. I’m never worried when it gets busy (which it does almost daily lol), because I have my teammates and managers who I know I can always count on. Of course, I don’t love everyone I work with but that is just a part of any job. Hope whoever took the time to read this has a great day 🙂

    And if you said thank you to that either out loud or in your head… *it’s my pleasure*. Which if you do decide to work at Chick-fil-A, prepare to accidentally always say that lol

  17. My hunger pains were satiated with Chick-fil-a back in1977 when on my lunch or dinner breaks while working at a mall. I always loved their chicken sandwich. I miss their cole slaw. Best fresh lemonade!!!🍗

  18. Chick fil-A was my first job, way back in the mid-80's. It was a great place to work — but you will definitely WORK. And yes, at least at the franchise I was at, we got unlimited food and drinks while we were on the clock. My brother and I both worked there, and to this day, we both love Chick fil-A and eat it regularly.

  19. So many people filled with hate. Not chick-til-a, but those opposing the business and its employees.

    Many people actually seem to claim that they have some mystical ability to know that a person is lying. Like when a gay or Jewish person works there and is actually not treated badly, that somehow their reality is just not real. The hater just knows that the person is lying.

    Not that it matters what the personal views of the owner of the chain are. The business doesn’t demand their employees change their views at all. That would be such an easy lawsuit and yet somehow it hasn’t happened.

    In the end. The food is excellent, the service is outstanding and I will eat there occasionally just to enjoy a good lunch. All those opposed to the company; it’s sad to see how fuller your heart is with the worst hate.

  20. I’ve been saying “my pleasure” for 20 years in customer service. The owner of the restaurant I was a banquet manager explained the reasoning to my why we say “my pleasure” instead of you’re welcome, or no problem or something like that. It makes a lot of sense and works. I’ve been teaching it to my employees ever since. Chic Fil A didn’t originate it, but I appreciate they use it. It does work it’s way into your brain. I say it in regular life all the time. Lol

  21. Gays hate the hetero family, in which they came from . They are the ones that are hateful., without us their would be no you. Until two sperms or two eggs can make a human….shut up! And stop being hateful bigots.

  22. People with a brain know that Chick-Fil-A is not anti-gay. Having a viewpoint that marriage is between a man and a woman is not hate…it’s a point of view.

  23. On top of everything that's great about chick fila, especially the food and service, the corporate culture and pay attracts high quality employees. Whenever I go into a chick fila I'm usually served by a cute girl or a friendly dude who doesn't act like he hates his life. When I leave I actually feel good too, without the fast food hangover you get at most places. I mean, slapping a gay pride flag on my coke and burger doesn't mean the food is any less revolting, it just means the company thinks I'm an idiot and a tool. I mean what a surprise?? A company actually treats its employees and customers like people, not like pieces of easy to manipulate garbage and it becomes immensely successful. What a surprise!

  24. Look I’m gay af, but the owner seemed very nice when answering his question about gay marriage. It’s not his personal belief, and that’s okay! Know why? Because he’s not actively hating or trying to discriminate against gay people. He keeps to himself and has his own beliefs. It’s totally fine

  25. Could you guys imagine if the CFA staff switch with popeyes staff for a week the customer service satisfaction would go down hill at Chick-fil-A while the customer ratings at popeyes would go through the roof

  26. 6:48 I remember that day it was a few days before I was about to leave my old house, my family were moving out of the old house because we got afficted from some greedy landlords that claimed that we were in a rental property and we broke the rules, my family were so close to leaving and we didn't really have anything to eat what's when a miracle happen we had some really nice people from a church come over and feed us food from Chick-fil-A, me and my brothers got a Chick-fil-A kids meal with chicken tenders and waffle fries, and they gave my parents and the rest of the adults some really good Chick-fil-A sandwiches, before they started eating they said their Grace and their blessings, they even gave my parents some extra Chick-fil-A sandwiches and during dinner time my parents decide to have us try a few, I can never forget that day and what those people have done for us may God bless them! 🙏

  27. The LGBTQ community wants respect and to not be criticized from others, then they should do the same for companies or whoever that does not take part in the community. If they don't want people to hate on them, they shouldn't hate on anyone who isn't part of that community. Chick Fil A has just as much right to have Christian morals, as they do to have theirs. It's not illegal, and Chick Fil A is not refusing to serve anyone, so therefore they have no good reason to boycott or raid the company.
    Also, seriously people, it's a fast food chain. What's the big deal? People can be Christians or whatever religion they want. Christianity shouldn't be hated on more then any other religion. We're all people, so why hate on eachother?

  28. Ppl should not be punished because they dont support gay ppl, they have a right not to. I personally hate gays because they feel as though ppl have a obligation to accept them and that is not the case. Fuck them all.

  29. CFA is awesome. I like going no matter what time of day, and the employees and CEO have the right to believe anything they want. As long as they have the most awesome sammich, I'm gonna eat there.

  30. I love hearing “my pleasure” because most fast food places in my area hardly even say thank you. But they all get Sundays off.

  31. Love chic FIla when u go to work at chic FilA they let u know they are a Christian Company they go over what u are supposed to say so they shouldn't take the job if they got a problem with it God Bless, ❤️🙏🙏

  32. I work at McDonald's and we have signs in our drive-thru and walk up counter that say "PLEASE REFRAIN FROM USING CELLULAR DEVICES WHILE PLACING YOUR ORDER". When we have to place signs in those places your cellphone has clearly taken over your life.

  33. I currently work at chic fil a and the one thing I hate about it that the customers like to take advantage that we are always friendly. Also that customers don’t pay attention to us when we repeat the order back to them and when they receive the item they come to us and blame it on us for messing up the order.

  34. Chick fil a sucks, and no, I don't give a damn about their religious stance. Their sandwiches are over priced, you get basically nothing. It's just a place fat soccer moms, with shitty, outdated Louis Vuitton bags go, because it's supposedly trendy. They also treat their employees like shit. The managers are losers.

  35. Chick – Fil – A is not what most people build it up to be! There are a lot of non-religious and LGBT+ people in my store. I am openly LGBT as well, and I feel no hostility from any of my coworkers or higher-ups. I often feel more accepted there than at school and my home. Chick – Fil – A employees aren't homophobic and ultra Christians, most of us are just teenagers who need money and like the free food lol

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